Terms & Conditions

Welcome to DRM-LND (“DRM-LND,” “we,” or “us”) website, DRM-LND.com (the “Website”). These terms and conditions (the “Conditions”) apply to the orders placed by the customer (“you”) in your capacity as a consumer for purposes outside of commercial or professional activities. By using the Website and placing an order, you agree to be bound by these Conditions.

Please review the Conditions and make sure that you understand them before placing an order. If you reside outside of the UK, different terms may apply depending on your location. We reserve the right to change these Conditions at any time without prior notice. The Conditions available on the Website at the time of your order will be the version applicable to your order.

Placing an order

In order to place an order, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Please note that all orders are subject to availability, and the inclusion of any products on the Website at a specific time does not guarantee their availability. Orders can only be placed via the Website. You must ensure that all details provided are true and correct, as we will use them to communicate with you regarding your order.

Our contract

When you place an order, you will receive an e-mail confirming receipt of your order. Please note that this email is an acknowledgement only and does not constitute acceptance of your order. A contract will be formed when we send you an e-mail confirming that the products have been dispatched. Only the products listed in the dispatch confirmation email will be included in the contract. If we have already received payment for products that are no longer available, we will refund the applicable amount using the original payment method.

Pricing

The prices stated on the Website are in GBP (£) and include Value Added Tax (VAT) at the applicable UK rate. Please note that prices do not include delivery costs, which are charged separately and displayed at checkout.

While we make every effort to ensure that all details, descriptions, and prices on this Website are accurate, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.

DRM-LND is not responsible for any changes in currency or conversion rates that your bank or credit card provider may apply when processing a payment.

Payment

We accept card payments via Visa, MasterCard, American Express, and other locally accepted payment options. Upon receiving your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Please note that products will not be dispatched until the pre-authorisation check has been completed. Your card will be charged once the order has been accepted. All payments are processed securely by Adyen.

Delivery

Orders within the UK are shipped from our fulfilment centre in Sweden. When placing an order, you may choose between standard and express shipping options, subject to availability.

We strive to dispatch your order as quickly as possible; however, delivery times may be affected by external factors such as courier delays, seasonal demand, or unforeseen circumstances. Shipping costs are added at checkout and depend on the delivery option selected. For details on shipping rates and estimated delivery times, please visit our shipping page.

If you have any questions regarding your delivery, please visit our support page, where you can also find our contact information.

Returns

DRM-LND provides high-quality DIY products. Once you have started customising your product, no returns can be accepted.

We strongly recommend that you read and watch the assembly instructions before use. Failure to do so may result in a less satisfactory experience.

DRM-LND has a 14-day return policy with the following conditions:

Customers must provide proof of purchase.
Packaging must be intact and unopened.
The product must not have been assembled, used, or altered.
The product must be in new and unused condition.

Returns will only be accepted if labels and original packaging are unopened, fully intact, and products have not been damaged. DRM-LND cannot accept returns if the product seal has been broken.

You are responsible for the return shipping costs. Items lost in transit cannot be refunded or replaced. Please consult your local postal service for the appropriate shipping options.

Refunds for returned products will be processed within 14 days of receipt of the returned item and issued to the original payment method. The refund will cover the product price (including VAT) but will exclude shipping costs.

Products purchased at www.drm-lnd.com cannot be returned to DRM-LND physical retail stores. We do not offer product exchanges.

If you purchased DRM-LND products in one of our retail stores and staff assisted with assembly, please note that they are not professionally trained jewellers and are not responsible for the final assembly quality.

If you receive a faulty or defective item, DRM-LND will replace it free of charge. DRM-LND does not issue full refunds for orders due to defective items.

For return inquiries, please contact info@drm-lnd.com.

Right of cancellation

Under the Consumer Contracts Regulations 2013, you have the right to cancel your contract within 14 days of receiving your order. To exercise this right, you must notify us in writing at info@drm-lnd.com or via our support page.

You must return the products at your own expense within 14 days of notifying us of the cancellation.

We will refund the cost of the returned products, including standard delivery charges, within 14 days of receiving the returned items. If you selected a more expensive delivery option at checkout, we will only refund the cost of standard delivery.

We do not cover return shipping costs unless the item is faulty.

Discount codes

Discount and promotional codes may be offered from time to time. The specific terms of these offers will apply as stated at the time. Only one promotional discount code can be applied per order.

Intellectual property

Unless otherwise noted, all materials, including, but not limited to, images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of the Website (collectively, the "Content") are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by DRM-LND. The Content, and the Website as a whole, are intended solely for personal, non-commercial use by the users. You may download or copy the Content displayed on the Website for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Content, the Website, or any related software. The Website as a whole is protected by copyright and all worldwide rights, titles and interests in and to the Website are owned by DRM-LND.

User-generated content

Our website includes user-generated content from, for example, social media. DRM-LND accepts no legal responsibility for such material. In case you suspect a copyright infringement, infringement of another right, or for any other reason, you would be offended by content posted on the website, please contact our support team.

Drm-lnd designers

By creating an account on the website and becoming a DRM-LND designer, you accept receiving promotional material in form of email marketing from DRM-LND. You can unsubscribe from these emails at any time.

At DRM-LND, we highly value the creative work of our designers, and as such, we ensure that all copyrights remain with them. However, we would like to bring to your attention that when you create a profile page on our platform, you are acknowledging and consenting to the fact that DRM-LND has the right to utilize the content, video, pictures, username, profile and design that you upload for advertising purposes. This means that we may showcase your incredible creations to a wider audience, helping to promote your talent and generate more exposure for your work. We believe that this mutually beneficial arrangement allows us to support artists like you by providing a platform to showcase your artistry while also helping us to grow as a community. Your creative journey is important to us, and we are committed to fostering a positive and empowering environment for designers to thrive.

Privacy

Our Privacy Policy describes the collection and use of information on the Site.

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on the Website. However, the actual colours you see may depend on your monitor and we cannot guarantee that your monitor's display of any colour will be accurate.

Choice of law

These Conditions are governed by the laws of England and Wales. Any disputes shall be resolved in UK courts.

If you are a UK resident, you may be eligible for alternative dispute resolution services.

Faulty items

Nothing in these Conditions limits the statutory warranty regulations applicable in your country of residence. If you have a complaint regarding a material or manufacturing fault, please contact our customer support within reasonable time after you noticed the defect and describe your matter as detailed as possible. The customer support team will then help you further with your matter.

Limitation of liability

DRM-LND or its affiliated entities is not liable for any business-related damages or losses, neither for losses that are not caused by a breach on our side.

Nothing in these Conditions will exclude or limit our liability for any matter that it would be unlawful for us to limit or exclude our liability according to mandatory law.

The Website and the Content are provided "as is" without warranties of any kind. To the fullest extent permitted by law, DRM-LND disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Miscellaneous

If any portion of these Conditions is held to be invalid or unenforceable, the invalid or unenforceable portion shall be modified in accordance with the applicable law as nearly as possible to reflect the original intention of the applicable provision, and the remainder of these Conditions shall remain in full force and effect.

DRM-LND reserves the right to assign or pledge to third parties any claim for payment which have arisen in connection with your purchase.

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Terms & conditions