Return policy

Returns

DRM-LND provides high-quality DIY products. Once you have started creating your product, no returns can be made.

We strongly recommend that you read and watch the assembly instructions . Failing to do so may lead to a less satisfactory experience.

DRM-LND has a 14-day return policy with the following requirements:

• Customer must provide receipt.

• Packaging must be intact and sealed.

• The product has not been assembled.

• The product is in new and unused condition.

Returns will only be accepted if labels and original packaging are unopened, fully intact, and products have not been damaged or altered. DRM-LND cannot accept returns if the seal has been broken.

You are responsible for the shipping of returned items back to DRM-LND. Items lost in transportation will not be compensated for. Any shipping charges for returns will be at your own expense, postal services may be used for the return. Please consult your local postal office for the official postal fees.

Refunds for returned products will be made within 14 days of receipt of the returned product, using the same payment method used to make the payment. Please note that the refund will be made for the entire product cost (including VAT), however excluding shipping costs.

Please note that products purchased at www.drm-lnd.com cannot be refunded at any stores. We do not accept exchange of products.

If you have purchased DRM-LND products in our retail stores and staff has been kind enough to assist you with the assembly, please remember that the staff are not professionally trained jewellers and are not responsible for the quality of the assembled product.

In case of defect items in your order, DRM-LND will replace these items without cost. DRM-LND will not refund any orders in full due to defect items.

If you have any queries regarding this, please email info@drm-lnd.com .