Privacy policy

Effective Date: December 10, 2025

HM International Holding Company W.L.L. (Commercial Registration No. 475910, with paid-up capital of KD 50,000) – Authorized DRM LND Franchisee, Kuwait).

1. OVERVIEW AND COMMITMENT

HM International Holding Company W.L.L. (“HM International”, “we”, “us”, “our”, or “the Franchisee”) is committed to safeguarding the privacy and confidentiality of all users of the DRM LND Kuwait website and applications (“the Site”). We collect and process personal information strictly in accordance with the laws of the State of Kuwait, including but not limited to Electronic Transactions Law No. 20 of 2014, its Executive Regulations, and applicable consumer protection and cyber-security requirements.

This Policy forms an integral part of our Terms & Conditions, and governs how we collect, use, store, and protect your information when using the Site.

2. YOUR EXPRESS CONSENT

By accessing the Site, registering an account, or completing any purchase, you provide your explicit and unconditional consent for HM International to collect, process, transfer, store, and use your personal data in accordance with the purposes set out in this Privacy Policy. If you do not agree with any part of this Policy, you must refrain from using the Site.

3. INFORMATION WE COLLECT

We collect only the information necessary to deliver our services securely and efficiently. This includes:

3.1 Identity & Contact Data

  • Full name

  • Shipping and billing address including PACI number.

  • Phone number

  • Email address

3.2 Transaction & Order Data

  • Products purchased

  • Order dates and order history

  • Payment details and confirmations (We do not store credit or debit card numbers.)

3.3 Design & Customization Data (DIY)

Your designs, customizations, and DIY configurations required to fulfill your order.

3.4 Social Media Login Data

If you use Google, Facebook, Apple, or similar platforms to log in, we collect the basic profile information you authorize such platforms to share with us (e.g., name, email, profile picture).

3.5 Technical & Usage Data

  • IP address

  • Device information

  • Browser type

  • Site usage patterns used for security, diagnostics, and performance optimization.

4. COOKIES AND SIMILAR TECHNOLOGIES

  1. The Site uses “cookies” and related technologies to improve your user experience.
  2. Session Cookies: Support navigation, keep items in your shopping cart, and manage secure login sessions.
  3. Analytics Cookies: Provide insights on site traffic, user behavior, and feature usage to improve performance.
  4. Cookie Management: You may disable non-essential cookies through your browser settings. However, disabling certain cookies may limit essential functionality (including the DIY design tool).

5. HOW WE USE YOUR INFORMATION

We use your information solely for legitimate purposes, including:

5.1 Order Fulfillment

  • Processing, personalizing, and delivering your orders

  • Managing payment confirmations and logistics

5.2 Communication

  • Sending order confirmations, invoices, and updates

  • Responding to your inquiries and support requests

5.3 Marketing

  • Sending updates, new collections, promotions, and workshops

  • You may unsubscribe at any time through the provided link

5.4 Compliance & Record-Keeping

  • Maintaining transaction records for accounting and tax purposes

  • Complying with Kuwaiti and GCC commercial and regulatory obligations

5.5 Website Protection & Improvement

  • Monitoring performance

  • Preventing fraud, misuse, or unauthorized access

6. SHARING YOUR DATA WITH THIRD PARTIES

  • We do not sell or trade your personal information.

  • We share your information only with trusted third parties necessary to operate the Site and deliver your orders:

6.1 DRMLND AB (Sweden) – The Franchisor

For brand support, technical integration, and global product analysis.

6.2 Delivery Service Providers: To deliver products to the address you provide.

6.3 Payment Gateways: To securely process payments via encrypted methods.

6.4 IT & Technical Service Providers: For hosting, platform maintenance, data security, and operational support.

6.5 Governmental Authorities

  • Only when legally required under Kuwaiti law.

  • All third parties are contractually required to protect your data.

7. DATA SECURITY AND DISCLAIMER

  • We implement stringent technical and organizational measures including SSL encryption, secure hosting, and controlled access to protect your personal data from loss, misuse, unauthorized access, or disclosure.

  • Security Disclaimer: While we adopt industry standard security protocols, no online platform can guarantee absolute protection. You acknowledge that the internet carries inherent risks. HM International disclaims liability for security incidents not resulting from our willful misconduct or gross negligence.

8. YOUR RIGHTS (ACCESS, CORRECTION & DELETION)

You may exercise the following rights at any time:

8.1 Access: Request a copy of the personal data we hold about you.

8.2 Correction: Request correction of inaccurate or incomplete information.

8.3 Deletion: Request deletion of your account or personal data, subject to our obligation to retain certain records for legal, commercial, or tax purposes.

8.4 Marketing Opt-Out: Unsubscribe from promotional communications via the “Unsubscribe” link or by contacting us directly.

We will process your request in accordance with applicable Kuwaiti law.

9. CHANGES TO THIS POLICY

  • We reserve the right to amend or update this Privacy Policy at any time to reflect legal, operational, or technological changes. Updates become effective upon publication on this page.

  • Your continued use of the Site constitutes acceptance of the updated Policy.

10. CONTACT US

For privacy-related inquiries or to exercise any of your rights, please contact:

HM International Holding Company W.L.L.

Al-Sour Street, Al-Tijaria Tower

Kuwait City, State of Kuwait

Email: [email protected]