Question 1

Do you have stores I can visit?​

Accepted Answer

Yes! We have 20+ stores across the world.

See DRM-LND Stores for more info.

Question 2

Where are the products sent from?

Accepted Answer

We ship all orders from our warehouse in Van Nuys, CA.

Question 3

How long does shipping take?

Accepted Answer

Order before 13:00 and we'll ship your products the same day. Otherwise they'll go in tomorrow's mail. Normally you'll have the package within a few days.

Question 4

Where are the products delivered?

Accepted Answer

Delivery location depends on the shipping method you choose at checkout. If a product can’t be sent to your home due to size or carrier limitations, it will be routed to your nearest pickup point.

Question 5

How do I know if my order went through?

Accepted Answer

You will receive an order confirmation to the email address provided with your order. Check your spam folder if you don’t find the confirmation in your inbox. Otherwise, you can contact us at support@drm-lnd.com for assistance.

Question 6

Can I return an order?

Accepted Answer

Please refer to our return policy for full details on returns.

Question 7

I received my package but a product is missing?

Accepted Answer

Contact us at support@drm-lnd.com and we'll help you.

Frequently Asked Questions

General

FAQ Phone Cases

FAQ Backpacks

FAQ Laptop cases

FAQ Bag Charms

FAQ Bag Chains

Frequently Asked Questions

General

Do you have stores I can visit?​

Where are the products sent from?

How long does shipping take?

Where are the products delivered?

How do I know if my order went through?

Can I return an order?

I received my package but a product is missing?

FAQ Phone Cases

Which phone models do you have cases for?

Are the cases durable?

How do I attach DRMZ to the cases?

How do I hang charms on phone cases?

How do I hang phone bracelets?

FAQ Backpacks

How big is the backpack?​

What colors are available for the backpacks?

What pockets and inner compartments are available?

Are the backpacks water-resistant?

How do I attach DRMZ?

FAQ Laptop cases

Which laptop sizes does the cover fit?​

What colors are available for the laptop case?

What colors do the shoulder straps come in?

How do I attach DRMZ?

FAQ Bag Charms

What are DRM-LND Bag Charms made of?

How do I attach and remove the Bag Charms?

Are Bag Charms compatible with all bags?

Can I use them on backpacks, totes, or other accessories?

FAQ Bag Chains

How do I attach charms?

Are bag chains compatible with all bags?

Can I mix and match different charms?

Can I use them on backpacks, totes, or other accessories?